CX automation quickstart for ecommerce: 7 workflows to ship in a week
The starter set of workflows that compound: WISMO, address changes, cancellations, returns, exchanges, and escalation rules.
January 6, 20268 min read
Shopify support ops metrics that matter (and what “good” looks like)
A CX leaderboard you can actually operate: first response time, time to resolution, deflection rate, and WISMO share of tickets.
December 29, 20257 min read
Safe AI in customer support: manual, sandbox, and review modes
How to deploy AI in CX without compromising accuracy: guardrails, approvals, and gradual rollout strategies.
December 18, 202510 min read
Integrations that make WISMO easy: order + shipping context in every reply
The core integrations that let your team answer WISMO in seconds: Shopify, shipping providers, and your help desk.
December 2, 20255 min read