Squire
Book demo
Shopify Merchant Guide

Squire Shopify Integration – Merchant Guide

Last updated: January 12, 2026
Overview

Squire connects to your Shopify store to let your CX Squire chase orders, issue refunds, and resolve customer tickets. This short guide explains how to install the app, keep the connection healthy, and control your data.

1. Installation checklist
  1. Open the invitation link from Squire (unlisted App Store listing).
  2. Review the access scopes:
    • Orders (read/write)
    • Customers (read)
    • Products (read)
    • Discounts / Price rules (write)
  3. Click Install app. You will be redirected to app.get-squire.com to finish onboarding.
  4. Inside Squire, complete the “Required Integrations” step:
    • Shopify (the store you just authorized)
    • Gmail (used for replying to customers)
Need to switch stores? Disconnect the current store in Squire, then repeat the install with the new Shopify login. Only one store can be connected per Squire agent at a time.
2. Shopify connector page (non-embedded)

When you open Squire from Shopify Admin, Shopify launches the connector in a standard browser tab (not embedded inside the admin).

Go to Apps → Squire.

The connector page includes:

  • Quick links to the Squire dashboard and setup & integrations
  • Steps to enable the Squire storefront chat theme app embed

Use Open Squire dashboard or Go to setup & integrations to jump straight into the full app.

3. Reconnect or change data retention

If you disconnect Shopify (for example, to rotate API scopes) you’ll see a banner inside Squire:

Option
What it does
Keep data for 30 days (default)
Gives you a 30-day window to reconnect the same store without losing conversation history or automations.
Delete data now
Immediately removes Shopify-derived order data, customer context, and damage-claim attachments from Squire.

Reconnect anytime by visiting Squire → Settings → Integrations and clicking Connect Shopify. You’ll be taken through the OAuth flow again.

4. GDPR / data deletion requests

Shopify automatically sends Squire the customers/data_request, customers/redact, and shop/redact webhooks.

Squire honors these requests within 30 days (usually much sooner) and confirms completion via email.

If you click Delete data now, the process runs immediately—no need to wait for Shopify’s webhook.

For manual audits, email support@get-squire.com with the store domain and request type.

5. Troubleshooting
Issue
Fix
“Shopify data pending deletion” banner
Click Reconnect within 30 days or choose Delete now if you intend to sever the connection.
Invalid installation link
The invite was generated for a different Shopify store. Request a fresh link for your domain.
Open Squire dashboard redirects to sign in
Log into your Squire account in a separate tab, then return to the connector page and try again.
Discounts fail to create
Make sure the connected user has permission to manage discounts. Reinstall if Shopify scopes were modified.
Need a data export
Email support@get-squire.com with the subject Shopify data export and the store domain.
6. Support

Email: support@get-squire.com

We aim to respond to all merchant requests within 1 business day.

7. Change log

January 12, 2026 – Updated the connector section for the non-embedded Shopify app flow.

October 23, 2025 – Added Shopify retention banner and GDPR automation.

Thank you for partnering with Squire as we automate customer experience together! If you hit anything unexpected, reach out and we’ll jump on it right away.

FAQ
Billing, rollout, and planning details.
Do you charge per seat?
No. All plans include unlimited teammates.
Do you charge extra for AI features?
No. Autopilot + Review mode are included. Billing is based on billable conversation volume.
Do spam and newsletters count?
No — if you ignore them, they don’t count. Noise is filtered for free.
What if we connect multiple stores/workspaces?
Each workspace has its own plan, or contact Sales for Enterprise multi-workspace pricing.
Can we start with Growth and move to Scale later?
Yes — upgrade anytime when volume increases.
Do you offer annual billing?
Yes — talk to us for annual plans and invoicing.