Squire
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Resolve support tickets in seconds, not hours.

Instant responses, 24/7 coverage, Automation that knows your brand. Squire is the best way to handle support tickets.

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Mia L.

Jan 17 • 3:48 AM

Order #10321: tracking?

Reply: mia@northshore.co

📦UPS
Watching your inbox…
Squire works with the tools you already use.
GmailConnect your support inbox
OutlookMicrosoft 365 email
ShopifyOrders + customer context
FacebookMessenger + DMs
InstagramInstagram DMs
IMAP/SMTPAny email provider

Your team keeps answering the same questions.Every.Single.Day.

Squire detects intent (WISMO, returns, damage, and more), pulls the right Shopify context, drafts a reply in your tone and takes an action. You decide if you want to review or let it run autonomously.

Context
#10321In transit📦UPSIn transit
Matched order + tracking2 sources

Order + tracking included.

Pulls the details your team usually hunts for.

Find out more
Draft reply
Ready
Policies applied2 sources

Draft generated automatically.

Grounded in your policies and past replies.

Find out more
Approval
No auto-send
Queued
Review before sending.
Confidence: highNeeds approval
Approve
Review

You keep control.

You decide if you want to review or let it automatically run.

Find out more

Connect. Route. Approve.

A lightweight setup that keeps humans in control from day one.

1

Connect Gmail + Shopify

Bring your support inbox and order data together so every thread has the context it needs.

Gmail
Shopify
Sync status
Live
Inbox
1,284 threads
Orders
524 orders
2

Squire pulls context + drafts

Intent tagging, order lookup, tracking status, and an on-policy draft reply—automatically.

Shopify#10321📦UPS
Customer
Hi team, where’s my order #10321? It was supposed to arrive Friday.
Draft
Tracking is in transit — ETA tomorrow.
3

Decide what runs automatically

Use Review mode (human approval) from day one. Turn on Autopilot only where you trust it.

Automation
No auto-send
Auto-send threshold0.85
WISMO
Auto
Tracking updates
Refund
Review
Approval required

Prebuilt workflows, Ready to Work.

Playbooks handle common tickets end-to-end and escalate anything uncertain.

  • Coverage includes tracking, returns*, damage*, cancellations*, discounts*, and product questions.
  • Pulls Shopify order + tracking context automatically.
  • Routes edge cases to review with a draft ready for your team.

*Returns, damage, cancellations, and discounts are launching soon. Today we support full automation for WISMO and info questions of any kind (product, policy, shipping, and more).

Sam R.

Jan 17 • 3:38 AM

Damaged on arrival

Reply: sam@kingsroad.com

Automate what’s safe. Review what’s not.

Guardrails are the product: confidence thresholds, manual review mode, and draft replies.

  • High confidence → send automatically. Low confidence → draft for approval.
  • Review queue for high-impact actions (refunds, replacements, address changes).
  • Manual + dry-run modes for safe rollout.
Automation
No auto-send

Mia L. — Order #10321: tracking?

Jan 17 • 3:48 AM
Customer
Hi team, where’s my order #10321? It was supposed to arrive Friday.
Manual review requiredManual review

Automation paused for manual review.

Confidence 82%. Use the toolbar actions or handle manually to continue.

Why it was flagged
Order is 6 days past ETA (policy limit 3 days).
Confidence
82%

Manual response

Send a human reply to resume automation

Opens the composer so you can craft the human response.

Your store’s truth, No made-up info.

Answers are grounded in your policies and FAQs, if the agent doesn't have the answer, nothing goes out.

  • Grounded answers, no guessing, no made-up policies.
  • Clear drafts your team can review and edit quickly.
  • Consistent tone across email and chat.

Ava G.

Jan 17 • 3:08 AM

Return window question

Reply: ava@alpinegoods.com

Not another chatbot. Not another helpdesk.

Squire works like a teammate. It's real automation, with the safety rails to sleep at night.

vs. Chatbots

Full workflow, not just chat.

Chatbots answer questions. Squire does the work and either auto-sends or drafts the reply you can approve.

Shopify#10321📦UPS
Customer
Hi team, where’s my order #10321? It was supposed to arrive Friday.
Draft
Tracking is in transit — ETA tomorrow.
vs. Enterprise platforms

Days to deploy, not months.

No implementation marathon. One onboarding call with our team and you're up and running the same day.

Gmail
Shopify
Setup
Ready
Connect inbox + Shopify
Import policies + FAQs
Then go live.
vs. DIY automation

Guardrails included.

DIY breaks the first time something weird happens. Squire ships with safety rails you can trust.

Confidence threshold
Auto-send ≥ 0.85
Review queueDry-run
Refund
Review
Address
Review

Always with you.

01
Personalized Onboarding

We set up Squire with you on a call, you get up and running the same day.

02
Dedicated Slack Channel

You get direct access to us. We commit to replying within 1 business day, often faster.

03
Frictionless Migration

We handle migrations for you. You give us access and tell us what you need, and our team will migrate your data to Squire.

Slack
#ask-squire
8 members
dylan1/14/2026

can we keep refunds + replacements in Review while we test Autopilot for WISMO?

eric1/14/2026

checks out
@squire-team can you help us set that up?

Squire Team1/14/2026

Yep, no problem. We’ll keep refunds + replacements in Review and enable Autopilot for WISMO only. Would you like us to make the change for you or should we guide you through it?

Simple, fair pricing that scales with your support volume.

Unlimited seats. All channels. AI Agent Included. Pay per billable conversation, that's it.

Growth

$349
/month
Includes 1,000 billable conversations / month
$0.40 per additional billable conversation

Best for: growing brands that want AI handling + triage without seat fees.

Book a demo

Scale

$1,500
/month
Includes 5,000 billable conversations / month
$0.30 per additional billable conversation

Best for: high-volume teams that want 24/7 coverage with guardrails you can trust.

Book a demo

Enterprise

Talk to sales

Best for: 10,000+ conversations / month, multi-workspace setups, or teams needing procurement + security reviews.

Talk to sales
What’s a billable conversation?

You’re billed per conversation (a customer thread), not per message.

Billable conversation

A customer thread where you or Squire sends a reply or triggers a customer-facing action.

Filtered for free

If you ignore it, it doesn’t count.

SpamNewslettersAuto-repliesDuplicate noise
See the full list
  • Spam and irrelevant messages you ignore
  • Newsletters and bulk marketing emails you ignore
  • Auto-replies and out-of-office loops
  • Duplicate noise that never enters your workflow
No surprise bills
  • Usage alerts at configurable thresholds (e.g., 80% / 100%)
  • Upgrade or downgrade anytime
Example bills
Growth: 800 billable conversations → $349
Growth: 2,300 billable conversations → $349 + (1,300 × $0.40) = $869
Scale: 5,000 billable conversations → $1,500
Scale: 7,200 billable conversations → $1,500 + (2,200 × $0.30) = $2,160
FAQ
Billing, rollout, and planning details.
Do you charge per seat?
No. All plans include unlimited teammates.
Do you charge extra for AI features?
No. Autopilot + Review mode are included. Billing is based on billable conversation volume.
Do spam and newsletters count?
No — if you ignore them, they don’t count. Noise is filtered for free.
What if we connect multiple stores/workspaces?
Each workspace has its own plan, or contact Sales for Enterprise multi-workspace pricing.
Can we start with Growth and move to Scale later?
Yes — upgrade anytime when volume increases.
Do you offer annual billing?
Yes — talk to us for annual plans and invoicing.
Ready to see Squire on your inbox?
Reply with a few example threads and we’ll map the workflows together.
Book a demo