Privacy Policy

We collect various types of information to provide and improve our Service to you:

We use the information we collect for various purposes, including:

• To provide and maintain our Service: Ensuring smooth operations and performance improvements.
• To process payments: Securely handling transactions for paid plans.
• To communicate with you: Sending updates, promotional content, and support information.
• To improve our Service: Analyzing user behavior to enhance features, fix bugs, and optimize the user experience.
• To comply with legal obligations: As required by law or to protect our rights and interests.

We take the security of your data seriously. We use industry-standard encryption methods to protect your personal information from unauthorized access or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We do not sell or rent your personal information to third parties. However, we may share your data in the following situations:

• With service providers: We may share information with third-party service providers to perform tasks such as payment processing, data analysis, and customer support.
• For legal reasons: If required by law, or if we believe it's necessary to protect our rights, safety, or the safety of others.

You have the right to:

• Access your data: Request a copy of the personal data we hold about you.
• Update or correct information: Change your account details and correct any inaccuracies.
• Delete your data: Request that we delete your personal data, subject to legal or contractual obligations.
• Opt out of marketing communications: Unsubscribe from our email list or adjust communication preferences in your account settings.

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies separately.

If you connect a Gmail account to Squire, we act as your processor (or service provider) for data accessed from your Google account via the Gmail API. We access and use this data only to provide the features you enable, such as ingesting customer emails, classifying/triaging messages, drafting and sending replies, and organizing messages (for example, by applying labels or archiving).

Data we access may include:

• Gmail account email address (e.g., via Gmail profile information)
• Email metadata and headers (such as sender/recipient addresses, subject, dates, message and thread IDs, and label IDs)
• Email content (message bodies and snippets)
• Attachments (such as filenames, MIME types, and attachment content). If you enable workflows that require it (e.g., damage claims), we may download and store image attachments to process the request and maintain ticket history.

Actions we may take in your Gmail account (depending on your configuration) include:

• Reading messages and threads to process inbound customer emails
• Applying or removing labels, marking messages as read, and removing the INBOX label (archiving)
• Sending emails and replies from your Gmail account on your behalf

If you connect a Shopify store to Squire, we act as your processor (or service provider) for the following data classes:

• Order meta-data (order numbers, line items, fulfillment status, financial status, tracking URLs)
• Customer identifiers (name, email, shipping address, phone)
• Discount and price rule details created by Squire on your behalf
• Store policies or content that you sync into Squire

We collect and use this data only to deliver core features such as WISMO automations, damage-claim workflows, and customer messaging. We never sell or share Shopify data with third parties outside the subprocessors listed in this policy. Data is encrypted at rest and in transit. When you disconnect Shopify we retain data for up to 30 days to support reconnection, unless you instruct us to delete it immediately. Shopify’s GDPR webhooks (customers/data_request, customers/redact, shop/redact) are honored within 30 days and usually much sooner. To request manual deletion or export, email support@get-squire.com with your store domain.

We will retain your personal information for as long as necessary to provide you with our Service or comply with legal obligations. When your data is no longer needed, we will delete or anonymize it securely.

You can request deletion of the personal data associated with your Squire account at any time.

1. Send an email to support@get-squire.com with the subject line “Squire Data Deletion Request.” Include the email address tied to your account, the business name (if applicable), and a brief confirmation that you want all Squire data removed.
2. We will verify the request by replying to that email address (or, if you no longer have access, by asking for a signed letter on company letterhead).
3. Once verified, we initiate deletion of personal data including account profile details, conversation history, stored integrations (including OAuth tokens), and any stored message content/metadata/attachments ingested from connected accounts (such as Gmail) within 30 days, unless we must retain specific records to meet legal obligations (e.g., billing or security logs). Those items are deleted as soon as retention rules allow.
4. When deletion is completed, we’ll send you a confirmation email. If you need records sooner for compliance reasons, note that in your initial request and we’ll coordinate an expedited export before deletion.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will include the effective date. We encourage you to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at: