Privacy policy
Last updated: October 2025
At Squire, we value your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, and protect your data when you use our AI video editor and generator platform (“Service”). By using Squire, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect various types of information to provide and improve our Service to you:
a. Personal Information
When you sign up for Squire or use our Service, we may ask for personal information such as your:
Name
Email address
Payment information (only for processing payments securely)
Account credentials (if applicable)
b. Usage Data
We may collect information on how you use our Service, including:
IP address, browser type, and version
Time and date of access
Pages visited, and time spent on pages
Device information (e.g., operating system)
c. Cookies
We use cookies to track the activity on our Service and store certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent, though some parts of the Service may not function properly without them.
2. How We Use Your Information
We use the information we collect for various purposes, including:
To provide and maintain our Service: Ensuring smooth operations and performance improvements.
To process payments: Securely handling transactions for paid plans.
To communicate with you: Sending updates, promotional content, and support information.
To improve our Service: Analyzing user behavior to enhance features, fix bugs, and optimize the user experience.
To comply with legal obligations: As required by law or to protect our rights and interests.
3. Data Protection and Security
We take the security of your data seriously. We use industry-standard encryption methods to protect your personal information from unauthorized access or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
4. Sharing of Data
We do not sell or rent your personal information to third parties. However, we may share your data in the following situations:
With service providers: We may share information with third-party service providers to perform tasks such as payment processing, data analysis, and customer support.
For legal reasons: If required by law, or if we believe it's necessary to protect our rights, safety, or the safety of others.
5. Your Data Rights
You have the right to:
Access your data: Request a copy of the personal data we hold about you.
Update or correct information: Change your account details and correct any inaccuracies.
Delete your data: Request that we delete your personal data, subject to legal or contractual obligations.
Opt out of marketing communications: Unsubscribe from our email list or adjust communication preferences in your account settings.
6. Third-Party Links
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies separately.
7. Shopify Stores
If you connect a Shopify store to Squire, we act as your processor (or service provider) for the following data classes:
Order meta-data (order numbers, line items, fulfillment status, financial status, tracking URLs)
Customer identifiers (name, email, shipping address, phone)
Discount and price rule details created by Squire on your behalf
Store policies or content that you sync into Squire
We collect and use this data only to deliver core features such as WISMO automations, damage-claim workflows, and customer messaging. We never sell or share Shopify data with third parties outside the subprocessors listed in this policy. Data is encrypted at rest and in transit. When you disconnect Shopify we retain data for up to 30 days to support reconnection, unless you instruct us to delete it immediately. Shopify’s GDPR webhooks (customers/data_request, customers/redact, shop/redact) are honored within 30 days and usually much sooner. To request manual deletion or export, email support@get-squire.com with your store domain.
8. Data Retention
We will retain your personal information for as long as necessary to provide you with our Service or comply with legal obligations. When your data is no longer needed, we will delete or anonymize it securely.
9. Data Deletion Instructions
You can request deletion of the personal data associated with your Squire account at any time.
1. Send an email to support@get-squire.com with the subject line “Squire Data Deletion Request.” Include the email address tied to your account, the business name (if applicable), and a brief confirmation that you want all Squire data removed.
2. We will verify the request by replying to that email address (or, if you no longer have access, by asking for a signed letter on company letterhead).
3. Once verified, we initiate deletion of personal data including account profile details, conversation history, and stored integrations within 30 days, unless we must retain specific records to meet legal obligations (e.g., billing or security logs). Those items are deleted as soon as retention rules allow.
4. When deletion is completed, we’ll send you a confirmation email. If you need records sooner for compliance reasons, note that in your initial request and we’ll coordinate an expedited export before deletion.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will include the effective date. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
Squire LLC
Email: support@get-squire.com
Address: 8 The Green, STE R, Dover, DE 19901, USA
By using Squire, you agree to this Privacy Policy and the terms outlined above.