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Benchmarks + playbooks

for modern ecommerce CX

Deep dives on WISMO volume, workflow automation, and safe AI rollouts — written for support ops teams that care about speed and accuracy.

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BenchmarksThe True Cost of Shopify Support

A 2026 breakdown of what you're really paying

How Much Does Customer Support Cost for Shopify Stores? (2026 Breakdown)

What does customer support actually cost your Shopify store? Breakdown of people, tools, and hidden costs with benchmarks by store size.

March 11, 2026•12 min read

Data & BenchmarksE-commerce Support Benchmarks 2026

Response times, CSAT, cost per ticket — and where your store stacks up

Data & Benchmarks

E-commerce Customer Support Benchmarks 2026: Response Times, Resolution Rates & Costs

2026 benchmarks for e-commerce support: response times, CSAT, cost per ticket, and resolution rates by store size. Compare your Shopify store's CX performance.

February 17, 2026•12 min read

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