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E-commerce Support Benchmarks 2026
Response times, CSAT, cost per ticket — and where your store stacks up
Editor's pick
E-commerce Customer Support Benchmarks 2026: Response Times, Resolution Rates & Costs
2026 benchmarks for e-commerce support: response times, CSAT, cost per ticket, and resolution rates by store size. Compare your Shopify store's CX performance.
February 17, 2026
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12 min read
