Reduce WISMO tickets with proactive tracking: a simple checklist
A practical checklist to deflect “where is my order” tickets before they hit your inbox: notifications, tracking UX, and automated replies.
January 10, 20266 min read
CX automation quickstart for ecommerce: 7 workflows to ship in a week
The starter set of workflows that compound: WISMO, address changes, cancellations, returns, exchanges, and escalation rules.
January 6, 20268 min read
Shopify support ops metrics that matter (and what “good” looks like)
A CX leaderboard you can actually operate: first response time, time to resolution, deflection rate, and WISMO share of tickets.
December 29, 20257 min read