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Squire JournalJanuary 2026

Benchmarks+playbooksfor modern ecommerce CX

Deep dives on WISMO volume, workflow automation, and safe AI rollouts — written for support ops teams that care about speed and accuracy.

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Featured
Ops metrics
What good looks like
Benchmarks
Shopify support ops metrics that matter (and what “good” looks like)
A CX leaderboard you can actually operate: first response time, time to resolution, deflection rate, and WISMO share of tickets.
December 29, 2025
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Integrations
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Integrations
WISMO context
Shopify + tracking
Integrations that make WISMO easy: order + shipping context in every reply
The core integrations that let your team answer WISMO in seconds: Shopify, shipping providers, and your help desk.
December 2, 2025